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Shipping

Shipping & Delivery Policy

We ship fast, pack carefully, and hand off to trusted carriers daily. Below is exactly how shipping works at FlowBlend—clear expectations, no surprises.

Processing Time

  • Orders are typically processed and shipped same day or next business day (Monday–Friday, excluding holidays).

  • Once your order ships, you’ll receive a confirmation email with tracking information.

Shipping Methods Available

We currently ship using USPS and UPS, offering the following options at checkout:

USPS

  • Ground Advantage

  • Priority Mail

UPS

  • Ground

  • 3 Day Select

  • 2nd Day Air

Shipping speeds shown at checkout are carrier estimates, not guaranteed delivery dates.

Shipping Rates

  • Flat-rate shipping is calculated at checkout based on your selected carrier and service.

  • Free shipping may be offered on qualifying orders or promotions and will be clearly shown at checkout.

Carrier Transit Times & Delays

Once your package is handed off to USPS or UPS, delivery timing is controlled entirely by the carrier.

  • We do not guarantee transit times.

  • Delays due to holidays, weather, peak shipping seasons, or carrier network issues are outside our control.

  • Shipping fees are non-refundable for carrier delays when the correct shipping method was fulfilled.

If a carrier delay occurs, we’re happy to help you track the shipment or provide documentation—but delivery performance is the responsibility of the carrier.

Lost Packages

A package is considered lost if:

  • Tracking shows no movement for 10 business days after shipment (domestic orders).

If this happens:

  1. Contact us at info@flowblend.com with your order number.

  2. We’ll open an investigation with the carrier.

  3. Resolution (replacement or store credit, if applicable) is issued after the carrier confirms the package as lost.

We cannot replace or refund orders still in active transit.

Marked as Delivered / Theft

If tracking shows “Delivered,” the order is considered fulfilled.

  • Please check with household members, neighbors, building management, or your local carrier office.

  • We recommend shipping to a secure location.

  • FlowBlend is not responsible for stolen packages once marked delivered.

(Optional shipping protection may be added in the future.)

Address Accuracy

Customers are responsible for entering the correct and complete shipping address at checkout.

  • Orders returned due to incorrect or incomplete addresses may require additional shipping fees to reship.

  • FlowBlend is not responsible for delays or losses caused by address errors.

Need Help?

We take pride in fast fulfillment and clear communication. If you have questions or concerns about your order, reach out anytime:

info@flowblend.com
 - Or contact us through our customer portal

We’ll help where we can—and we’ll always be straight with you.

FlowBlend
Tools, not treats. Win the Moment.