Customer Care
30-Day First Can Guarantee
Try your first can. If it doesn't earn its spot, we'll make it right.
You're on the returns page. We don't do unopened-item mail-backs. We back the first can.
How it works
Three moves. That's the whole deal.
Try your first can
Open it. Run it on a real day. That's the point of the guarantee.
Email us within 30 days
From delivery. Order number, the product you tried, and a quick note on what didn't land.
We make it right
Refund of the product price, or store credit. Your call. Keep the can.
The deal
Built to work. Backed like it.
We build FlowBlend to perform. If your first can does not earn its spot in your routine, email us within 30 days of delivery. No maze. No corporate tap dance.
Days from delivery
That's the window. After day 30 the first-can guarantee doesn't apply.
Opened can
First-time customers. One can on your first order.
Mail-back
Keep the can. Email is enough.
Claim per household
Product-price refund or store credit. Your call.
The fine print, in English
What's covered. What isn't.
| Covered | Not covered | |
|---|---|---|
| Who | First-time FlowBlend customers | Repeat orders — this is the first can, not every can after |
| What | One opened can on your first order | Extra cans on the same order |
| When | Contact within 30 days of delivery | Day 31 and after |
| Money back | Product price, or store credit | Shipping, taxes, package protection, or discounts already applied |
| Subscriptions | — | Renewal shipments. Skip, pause, or cancel in your account. |
| Wholesale | — | Different terms. Email us and we'll point you to them. |
Start a claim
Three things. That's the whole email.
1. Your order number
2. The product you tried
3. A quick note on what did not work for you
Send it to support@flowblend.com.
Or use the contact form · Call (833) 356-9253
We typically process claims in 3–5 business days after we confirm. Your bank may take another 5–10. Limit one guarantee claim per customer or household.
Other situations
The first-can guarantee is one path. These are separate.
Damaged, defective, or the wrong item? That's on us — any order, not just the first can. Contact us as soon as you can. We'll replace it or refund it.
Renewal shipments are outside the guarantee. Skip, pause, or cancel upcoming orders in your account.
— Account loginOutside the first-can guarantee. If something went wrong, email us anyway. Goodwill is case-by-case, not a standing policy.
— Email support@flowblend.comDifferent terms. Email us and we'll point you to them.
— support@flowblend.comGood questions
Returns FAQ
Do I have to send the can back?
No. Keep it. Email us your order number, the product you tried, and a quick note on what didn't land.
I bought a pack or a bundle. What gets refunded?
First-time buyers: we treat that order as your first can. We'll refund the product price of the order or issue store credit. One claim per household.
Does this cover my subscription refill?
No. The guarantee is the first can. Manage upcoming shipments in your account — skip, pause, or cancel there.
How long until I see the refund?
We typically process claims in 3–5 business days after we confirm. Your bank may take another 5–10.
I'm a returning customer. Can I still get a refund?
The 30-Day First Can Guarantee is for first-time customers. Damaged and wrong-item issues are always covered. Other requests are case-by-case — email us and we'll look at it.
What if I wait past 30 days?
The window is 30 days from delivery. After that the first-can guarantee doesn't apply.
Built to work. Backed like it.
No drama. No runaround. Your first can either earns its spot, or we make it right.
30-Day First Can Guarantee · No mail-back