Returns Policy
We want you to be completely satisfied with your FlowBlend experience. If you need to make a return, our policy is designed to be simple and fair:
Eligibility for Return
You may return most new, unopened items within 30 days of delivery for a full refund. The item(s) must be in their original, unopened condition.
Return Shipping
If your return is due to an error on our part—such as receiving an incorrect or defective item—we will cover the cost of return shipping. For all other returns, the customer is responsible for shipping costs.
Processing Your Refund
Refunds are typically processed within two weeks of giving your package to the return shipper. This period includes:
- Transit time: 5-10 business days for us to receive your return.
- Return processing: 3-5 business days to inspect and process the return.
- Bank processing time: 5-10 business days for your refund to appear in your account, depending on your bank's policies.
How to Initiate a Return
If you wish to return an item, please contact our support team with your order number and details about the product you’d like to return. We will promptly provide you with the return instructions.
Additional Notes
- Partial Returns: If you are returning only a portion of your order, the refund will be issued for the specific items returned, not the entire order.
- Damaged or Defective Items: Please inspect your items upon delivery. If you receive a damaged or defective item, contact us immediately so we can assist you in arranging a replacement or refund.